Confident; Firm; Self-assured; Team worker; Team leader; Firm but fair
OBJECTIVES:
The ability to assert oneself without being intimidating, offensive or aggressive is an important attribute in all walks of life. Working productively with colleagues, subordinates and superiors is an essential skill.
WHO SHOULD ATTEND:
A new manager or supervisor, who must direct staff for the first time.
Junior employee who may hesitate to challenge more experienced colleagues.
The owner/manager who must interact with suppliers clients and other business people
TOPICS COVERED:
- What do we mean by Assertion?
- Recognising Types of Behaviour
- Rights and Responsibilities
- Communication Skills
- Developing Assertiveness
- Types of Assertion
- Common Workplace problems
- Positive Effect in the Workplace
- BENEFIT:
To give delegates self-belief and strength of character to listen, then communicate their knowledge whilst influencing decisions.
Included in the course fees are all materials and handouts; course binders; end-of-course certification; lunches and refreshments; and post course debriefing.
This is a one day course and will run from 9.30am to approximately 4.30pm.
Member Cost: £190 plus VAT
Non Member Cost: £250 plus VAT
