Purpose; Preparation; Tools of the trade; shortcuts; write-up; distribute
Finance for Non-Accountants 16 March 2010
OBJECTIVES:
This course is aimed at managers who want to u
Introduction to Management 18 March 2010
Prioritise; Delegate; Set and control targets; Manage people and time
Effective Communication Skills 23 March 2010
Writing style; Clear and succinct; styles and layout; Proof reading
OBJECTIVES:
Performance Appraisals 24 March 2010
Preparation; Approach; Techniques; Discussion; Closing; Feedback
Objectives
Successful Negotiation Skills 26 March 2010
Strategies; Approach; Action and style; Tactics; Influence
OBJECTIVES:
Dealing with Conflict & Difficult People 08 April 2010
Early warning signs; Defuse situation; Minimise anxiety; Relaxation
Assertiveness 15 April 2010
Confident; Firm; Self-assured; Team worker; Team leader; Firm but fair
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Delegation and Motivation 20 April 2010
Course objectives
This training will ensure that participants:
Presentation Skills 22 April 2010
Preparation; Plan; Delivery; Confidence; Evaluate; Improvise; People
First Impressions Count (Receptionist Skills) 27 April 2010
Profesional, welcoming, presentation, telephone skills, organisation
As a result
Time Management 29 April 2010
Goals and deadlines; Plan and prioritise; Workload management; Aware
OBJECTIVES